MyStaffCenter is located in the heart of Escazu, Costa Rica. Home to several of the largest Internet marketing and sales companies in the World, MyStaffCenter shares the culture of professionalism yet marked with an innate feeling of business pride and satisfaction.
Our 24/7 highly secure offices contain the latest in call center technology, as well as several back up power sources in case of emergencies.
1. MyStaffCenter utilizes the latest in call distributors and dialers. We process calls and other forms of interaction such as email and chat using ACD (Automatic Call Distributors). We use the latest in ACD’s to manage the inflow of incoming calls and route them to the most appropriate agent.
2. MyStaffCenter records and shares with you, your personal call center servicing application. Your dedicated agents will use this servicing application to respond to your customers with a full understanding of their relationship to you and value to your business. We document these applications to create a record of interactions you are able to easily access, as well as the agents, for future references.
3. MyStaffCenter integrated with high tech call recording system. Whether its inbound or outbound, we require our system to capture all interactions so we can replay any instances should there be questions about the interactions. Our recording system is the most sophisticated and captures not only calls, but also types.
4. MyStaffCenter uses the latest Workforce Management software (WFM). WFM is used to forecast the volume of calls or emails to help manage schedules and agent numbers to meet projected needs. Our software is so advanced, it takes into account agent breaks, training session, vacations, and unplanned illnesses. Our WFM software automates the process of determining the number of agents which must be hired to ensure that customer transactions are handled at our high, Masters levels.
5. MyStaffCenter utilizes quality management applications (QM) to measure how well call center agents adhere to internal policies and procedures. These applications are essential to maintaining a high level of standards for both outgoing and incoming interactions.
6. MyStaffCenter paves the road on Computer Telephone Integration (CTI). Our CTI joins the ACD to the servicing agent’s CMS application. Our agents will not be wasting valuable time researching the callers’ information due to an instant connection between these areas of resources. CTI enhances productivity as well as overall customer satisfaction.
Staff: Call centers are complex operating environments that depend on a wide variety of sophisticated technology to process transactions. While call center technology is essential, it's really the agents who leave a lasting impression on customers and they are the key to retaining clients and enhancing relationships.
In a high tech business world, don’t lose the personal touch with your clients. Your staff, your clients, your answers. Save Money Generate Revenues Don’t Lose Clients
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Just give us a call and let us know what are your needs. Our experienced CS Managers will then put together a business proposal, which fits both your needs and your budget.
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Send us the information you want to address. We can help you put together your call script, key pieces of information, and your work flow performances. You can be on your way with a new successful business model in as early as one week!
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Seamless integration: If you have a current solution you are not happy with, we can integrate you over to our agents with absolutely ZERO downtime or missed calls!
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$29.95/ month under 100 new members month
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$59.95 /month up to 300 new members per month
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$199.95/month over 300 members per month
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